Brian Jenks, Information Technology and Services

Hi, I'm Brian Jenks. Driven, customer focused IT professional looking for opportunities to successfully implement technical solutions.

Brian Jenks's Bio:

Hi, I'm Brian Jenks. I am an IT professional that is focused on helping companies and their customers get the most out of technology. Driven, dedicated, and a team player, I can’t imagine doing anything else for a living, having worked in the IT industry for over 15 years. My other interests include my partner in life, our dogs, fitness, cooking, reading, and time with friends and family. Want to know more? Read about ME or my work CV. Feel free to send me an e-mail or connect via social media.

Brian Jenks's Experience:

Principal Software Engineer at EMC
May 2012 - February 2014
Work closely with development teams to analyze, debug and resolve product issues. Participated in product functional reviews, test specifications, documentation review. Collaborated with peer engineers, developers and architects to solve complex problems. Worked with development managers to set goals and ensure quality. Design and develop deployment solutions for multiple products into the EMC OnDemand cloud offering.
Senior Principal Support Engineer at EMC at EMC
July 2005 - May 2012
Supervise product support engineers Applied technical expertise to solve customer issues with EMC eRoom, Documentum, CenterStage, D2 and other products. Liaison with Product Management and Engineering teams to ensure problem areas are getting addressed. Managed customer escalations to ensure timely resolution to complex and sensitive issues. Contribute to central knowledge repository and train others in use and troubleshooting of products.
Senior Architect, Collaboration at EMC (formerly Documentum)
November 2002 - July 2005
Provided technical and/or business consultative leadership during the pre-sales and/or post-sales cycle around EMC collaboration products such as eRoom and CenterStage. Participated in the requirements gathering process Supported the design and development of the technical content as outlined in statement of work. Prepared and presented technical architectural and implementation documentation and supported the installation and integration into customer environments.
Systems Consultant at eRoom (Documentum/EMC)
October 2000 - November 2002
Provided technical and/or business consultative leadership during the pre-sales and/or post-sales cycle around EMC collaboration products such as eRoom and CenterStage. Participated in the requirements gathering process Supported the design and development of the technical content as outlined in statement of work. Prepared and presented technical architectural and implementation documentation and supported the installation and integration into customer environments.
Systems Consultant at eRoom (Documentum/EMC) at eRoom (Documentum, now EMC)
October 2000 - November 2002
Provided technical and/or business consultative leadership during the pre-sales and/or post-sales cycle around EMC collaboration products such as eRoom and CenterStage. Participated in the requirements gathering process Supported the design and development of the technical content as outlined in statement of work. Prepared and presented technical architectural and implementation documentation and supported the installation and integration into customer environments.
Solution Architect at eRoom Technology, Inc.
2000 - 2002
Provided technical and/or business consultative leadership during the pre-sales and/or post-sales cycle around EMC collaboration products such as eRoom and CenterStage. Participated in the requirements gathering process Supported the design and development of the technical content as outlined in statement of work. Prepared and presented technical architectural and implementation documentation and supported the installation and integration into customer environments.
Senior Systems Engineer at iXL at iXL
July 1998 - October 2000
Primary support for Windows based servers and applications such as Microsoft SQL, Exchange, and Active Directory. Acted as collaboration expert with internal customers to help them determine workflow and collaboration requirements. Implemented support and data center procedures. Maintained system availability and worked with vendors to design, scope and implement solutions. Help "On Board" new offices as opened and integrate them into Corporate network.
Technical Projects Coordinator at ExecuTrain
1994 - 1996
Incentives Analyst at American Savings Bank
1991 - 1992

Brian Jenks's Education:

Fullerton College
Business Information Systems

Brian Jenks's Interests & Activities:

new technologies, digital photography, cloud, saas, iaas, gadgets, books, reading, cooking, primal, nutrition, scifi, fantasy, thrillers, powershell, apple, dance music, npr, wsj, rss, collaboration, sun, beach, travel

Brian Jenks

Information Technology and Services

Hi, I'm Brian Jenks. Driven, customer focused IT professional looking for opportunities to successfully implement technical solutions.

Brian Jenks's Bio:

Brian Jenks's Experience:

Principal Software Engineer at EMC

Senior Principal Support Engineer at EMC at EMC

Senior Architect, Collaboration at EMC (formerly Documentum)

Systems Consultant at eRoom (Documentum/EMC)

Systems Consultant at eRoom (Documentum/EMC) at eRoom (Documentum, now EMC)

Solution Architect at eRoom Technology, Inc.

Senior Systems Engineer at iXL at iXL

Technical Projects Coordinator at ExecuTrain

Incentives Analyst at American Savings Bank

Brian Jenks's Education:

Fullerton College

Brian Jenks's Interests & Activities: